We are seeking a skilled Sr.Client Success Manager with strong experience in the insurance domain, preferably with exposure to the US insurance market. The ideal candidate will gather and analyze business requirements, translate them into functional and technical specifications, and work closely with cross-functional teams to drive successful project outcomes.
Responsibilities-
Effectively collaborate with Technical and Non-Technical team members and customers.
Oversees and take ownership for the successful completion of the assigned project.
Lead the ERP level project development efforts with minimal direction from the director or manager.
Effectively facilitate meetings, brainstorming sessions to build consensus within customers representatives and in the technical team (development + QA)
Create detailed documentation covering use cases and business requirements.
Scrum planning
Reporting to management and obtaining approval before taking any key project decision.
Provide guidance to technical teams regarding functional requirements.
Ensure & validate that delivered functionality meets customer’s expectation.
Coordinate UAT efforts.
Demo the released features/application to customers.
Key Skills: (must have)
10+ years’ work experience in end to end systems development process.
Strong understanding of the US insurance market is preferred.
Excellent verbal and written communication skills.
Knowledge and experience in using Postman tool for APIs
Extensive knowledge of relevant technology concepts (e.g. client-server, relational databases, cloud-based and web-based architectures)
Working knowledge of SDLC, Agile (Scrum), and Waterfall methodologies.
Basic understanding of the implementation of ERP or CRM systems.
Ability to quickly assimilate and apply business models and technologies.
Team player with strong interpersonal skills and the ability to lead the team when required.
Proactive risk analysis in the project and providing steps to customer/internal dev team to mitigate the risk.
Must have an extensive working knowledge of Business Intelligence concepts (e.g. reporting, querying software, OLAP, spreadsheets, dashboards, and data mining)
Knowledge and experience with service/API patterns including protocols and formats such as SOAP, REST, XML, and SWAGGER.
Strong communication skills, including prioritizing, problem-solving and interpersonal relationship building
Extensive Experience in technical business analysis.
Advanced knowledge of programming languages like SQL and system integration solutions
Proven time management cum organization skills (must be able to prioritize workload and meet deadlines).
Must have excellent ideas presentation skills through PPT or Word.
Addon skills:
Experience in BFSI (Banking, Finance & Insurance) domain.
Knowledge of Information Security/Identity management
Understanding of Testing methodology and processes.